Advisory note AN-00Telephone us
A single line, for guidance and information — with nothing offered for sale at any point.
Statement current July 2026
Independent status. fernwick is an independent guidance and information service. We are not a mobile network. We are not affiliated with, endorsed by, appointed by or connected to Three, EE, O2, Vodafone, Sky Mobile, Tesco Mobile or any other provider, and we hold no commercial arrangement with any of them. We do not sell, supply, arrange or broker SIM cards, contracts, handsets or services of any kind, and we take no commission. Everything published here is general information and must not be relied upon in place of the provider's own current terms.
Our position in one lineOne telephone line, answered by people with nothing to sell, for guidance and information on anything in this advisory.
§1The line
The advisory is reached on 020 3896 5248.
This line is for guidance and information only. We sell nothing, arrange nothing and act for no provider. If anything on this page is unclear, telephone and we will explain it.
| What we can do | What we cannot do |
|---|
| Explain any note, or any part of one | See, open or alter any account you hold |
| Talk you through the switching procedure | Change your plan or place any order |
| Read a proposal or a statement with you | Sell you anything whatsoever |
| Explain what a particular term commits you to | Act for any provider in any capacity |
Telephone the advisory
Telephone the advisory and we will talk it through. There is nothing to buy at any point.
020 3896 5248This line is for guidance and information only. We sell nothing, arrange nothing and act for no provider. If anything on this page is unclear, telephone and we will explain it. §2Two minutes of preparation
Have these to hand and a first call settles considerably more.
- Your postcode, for anything about coverage.
- Your usage screen or most recent statement, for anything about allowances or billing.
- The offer in writing, if you want it read properly.
- Dates and any reference numbers, if it is a complaint.
§3Two safeguards
First: our line reaches this advisory only, never a provider's customer service. For anything specific to your account — a payment, a plan change, a fault on your line — you must use your provider's own official app, website or helpline.
Common pitfallSecond: we will never ask you for a password, a one-time security code, a card number or any other payment detail. Anyone claiming to be from this advisory who does is not from this advisory. End the call.
Telephone the advisory
Telephone the advisory and we will talk it through. There is nothing to buy at any point.
020 3896 5248This line is for guidance and information only. We sell nothing, arrange nothing and act for no provider. If anything on this page is unclear, telephone and we will explain it. Independent status. fernwick is an independent guidance and information service. We are not a mobile network. We are not affiliated with, endorsed by, appointed by or connected to Three, EE, O2, Vodafone, Sky Mobile, Tesco Mobile or any other provider, and we hold no commercial arrangement with any of them. We do not sell, supply, arrange or broker SIM cards, contracts, handsets or services of any kind, and we take no commission. Everything published here is general information and must not be relied upon in place of the provider's own current terms.